30-Day Money-Back Guarantee
KraftasticPH offers a 30-day money-back guarantee for all paid plans.
Free Tier
- Not applicable — no payment is taken.
Essentials (one-time payment — ₱899)
- If you are not satisfied with your purchase, request a full refund within 30 days of your purchase date.
- Refunds are processed within 5–7 business days back to your original payment method.
- No questions asked — we want you to be completely satisfied.
Premium (monthly subscription — ₱2,999/month)
- You can cancel your subscription at any time.
- If you are not satisfied within the first 30 days, request a full refund for your initial payment.
- After 30 days, you can continue to cancel your subscription to stop future billing.
- Subscription cancellations take effect at the end of your current billing period.
Important Disclosure
In compliance with the Consumer Act of the Philippines (RA 7394), please note:
- Digital access to premium features is delivered immediately upon payment.
- Once your event dashboard is activated and premium features are unlocked, the purchase is considered delivered and final.
- This does not affect your right to refunds under our 30-day money-back guarantee.
How to Request a Refund
1. Log in to your account
2. Go to Settings → Billing → Request Refund
3. Provide your reason (optional)
4. Submit your request
5. Our team will process within 5–7 business days
You may also request a refund directly from our payment provider and Merchant of Record, Paddle, at paddle.net, using the email address you used at checkout. Paddle's own Refund Policy also applies to all orders.
Refunds for Vendor Payments
Payments you record for caterers, venues and other vendors are tracked for your reference only. We do not collect or refund those amounts — coordinate directly with the vendor.
Need Help?
KraftasticPH
Email: support@kraftasticph.com
Support hours: Monday–Friday, 9:00–18:00 PHT