14-Day Satisfaction Guarantee
KraftasticPH provides a done-for-you event website service. Pricing is quoted individually for each event.
Before work begins
- If you are not satisfied and we have not started building your event website, request a full refund within 14 days of payment.
After work begins
- Once design and setup have started, a partial refund is agreed with you based on the work already completed.
Bank transfers
- Refunds are returned to the account you paid from within 3–5 business days of approval.
Card payments
- Where a payment link was used, the refund is processed by our payment provider and Merchant of Record, Paddle, at paddle.net, using the email address used at checkout. Paddle's own Refund Policy also applies to those orders.
Important Disclosure
In compliance with the Consumer Act of the Philippines (RA 7394), please note:
- Your event website is a custom digital service prepared specifically for your event.
- Once the completed website has been delivered and handed over, the service is considered delivered.
- This does not affect your rights under our 14-day satisfaction guarantee.
How to Request a Refund
1. Email hanna@kraftasticmoments.com from the address used for your booking
2. Include your event name and payment date
3. Tell us what went wrong (optional but helpful)
4. We respond within 2 business days and process approved refunds within 3–5 business days
Refunds for Vendor Payments
Payments you record for caterers, venues and other vendors are tracked for your reference only. We do not collect or refund those amounts — coordinate directly with the vendor.
Need Help?
KraftasticPH
Email: hanna@kraftasticmoments.com
Support hours: Monday–Friday, 9:00–18:00 PHT